"Scheduling seasonal maintenance keeps your car in good order, " advises Vishnu Kangalee, Manager of the Consumer Services Bureau of Ontario's Consumer Protection Branch.
"It's also important to find a car repairer you can trust - get a referral from family and friends. We frequently see cases of repairers who persuade car owners to authorize unnecessary repairs." Remember, it's always possible to get a second opinion.
Keep a record of repairs: knowing what work was done and when is key in resolving any warranty issues. Ontario consumer law provides that car repairers installing new or reconditioned parts give a warranty for a minimum of 90 days or 5,000 km, whichever comes first.
There is no warranty, provided by law, for the installation of a used part. A smart consumer will know if the part to be installed is new, reconditioned or used. So hang on to your finished work order or invoice. It is your proof of what was done, when and how much you paid for the repair, if a problem arises.
A clean, well-maintained vehicle keeps its value longer and saves you from higher fuel costs. For more information about car repairs and your rights under Ontario's Consumer Protection Act, go to www.ontario.ca/consumerprotection or call toll-free 1 866 351 5655.
