A “20/20” story that aired on February 25, 2000, supports that theory. Experts quoted in the story estimate up to 70 percent of the 12 million windshields replaced each year are done so improperly. Among the mistakes made by unlicensed technicians, not cleaning the new windshield properly before attaching it to the car; not wearing disposable rubber gloves when handling a windshield, allowing oils and dirt from their hands to contaminate the bonding surface; skipping the secondary primer for the windshield, preventing it from fully bonding; using Butyl tape instead of urethane as the bonding agent; and failing to warn the customer that the car is not safe to drive until the adhesive cures.
“After a windshield has been replaced, there is no reliable test to determine if the replacement was done properly and safely,” says Cyr. “However, if you notice a water or air leak around the windshield you are well within your rights to ask the windshield be removed and reinstalled.”
The NGA has calculated that 5.1 percent of windshields are damaged and require replacement each year. With people keeping their cars longer than ever these days, the chances that you’ll need a windshield replacement are good.
If the damage is not too extensive, repair instead of replacement may be a viable and economical option, but a competent technician should be consulted first. The technician can determine if the damage is an appropriate size for repair; that distortion will not result after the repair; and that the windshield’s inner PVB layer has not been penetrated and compromised.
If the technician determines that windshield replacement is necessary, the National Glass Association recommends you:
1. Look for the NGA membership logo. That logo indicates your service provider receives the latest information on technological developments in the industry.
2. Ask if your service provider employs technicians trained and certified by the National Glass Association?
3. Familiarize yourself with the auto glass industry’s Auto Glass Replacement Safety Standard. The standard is available at www.agrss.com. Ask if your service provider endorses AGRSS.
4. Visit the Web site of the Coalition for Auto Glass Safety & Public Awareness at www.myautoglass.org. At this site, you can even use the “Find-A-Tech” function to locate businesses in your area that employ NGA certified auto glass technicians.
5. Ask how long will the job take. If the installer tells you the job can be done in less than an hour, make sure at least two technicians will be working on the car.
6. Ask about the recommended “Safe Drive Away Time” for the urethane adhesive being used. Make sure the shop plans to give the windshield adequate curing time before sending it out on the road.
“A professional installation company will not object to answering any of these questions,” says Cyr. “They value their reputation, their commitment to customer safety and want to be sure the consumer is comfortable with the level of service they provide. Unfortunately, many consumers still think all windshield replacement is the same, except for price, and do not ask the questions they should.”
For more information about auto glass safety, visit www.myautoglass.org and www.agrss.com.
Courtesy of ARA Content
