* Start shopping for a repair facility before you need one. This way, you will avoid having to make a rash, on-the-spot decision when your vehicle needs repair.
* Ask your friends and associates for their recommendations, and consult local consumer groups.
* Arrange for alternate transportation in advance so you will not feel forced to choose a shop based solely on location.
* Look for a neat, well-organized facility, with vehicles in the parking lot equal in value to your own and modern equipment in the service bays.
* Look for a courteous staff, with a service consultant or technicians willing to answer your questions.
* Look for policies regarding estimated repair costs, diagnostic fees, guarantees and acceptable methods of payment.
* Ask if the repair facility specializes in a certain area or if it usually handles your type of repair work.
* Look for signs of professionalism in the customer service area, such as civic, community or customer service awards.
* Look for evidence of qualified technicians, such as trade school diplomas, certificates of advanced course work and certification by ASE. Shops that employ ASE-certified technicians will display the ASE sign.
Visit www.ase.com for more information and seasonal car care tips.
