The NHTSA may initiate an investigation of possible vehicle problems as a result of a pattern of consumer complaints. If the manufacturer is found to be at fault at the conclusion of the investigation, the NHTSA then notifies the car manufacturer and orders the company to issue recall notices to affected individuals. These recall notices are issued to the consumer to notify the individual that a problem exists with their vehicle. Included in the notice is information on how the consumer should proceed in terms of the repair/resolution process. The TSB also notifies the dealership and shares information on the problem as well as steps for corrective action.
Technical Service Bulletins play an important role in our collective quest for automobiles that are safe. These bulletins make communication of problems swift and efficient thus, potentially, saving lives as well as holding manufacturers to important safety standards. If you have concerns about your car, or questions about a recall, it is a good idea to consult the NHTSA website. This site has a wealth of information and resources that can provide you with the answers you need to operate your vehicle safely.