* Follow the manufacturer's recommended service schedules.
* Keep a log of all repairs and service.
* Inspect your car periodically for unusual sounds, odors, drips, warning lights, etc.
* Be aware of changes in engine performance and fluid levels and problems in handling, braking, steering or vibrations.
* Be prepared to describe any problems. Try to note when the problem occurred and whether it is constant or periodic.
* Carry a written list of the symptoms for the technician or service consultant.
* Don't suggest a repair; let the technician diagnose and recommend a remedy.
* Don't be embarrassed to request simple definitions.
* Don't rush the technician to make an on-the-spot diagnosis. Ask to be called and apprised of the problem, the fix and estimated costs before work begins.
* Be sure you understand shop policies regarding estimates, guarantees and acceptable methods of payment.
The non-profit National Institute for Automotive Service Excellence is an independent organization dedicated to improving the quality of automotive service and repair through the voluntary testing and certification of automotive technicians.
Visit www.ase.com for seasonal car care tips and more.
