* Follow the manufacturer's recommended service schedules.
* Keep a log of all repairs and service.
* Inspect your car periodically for unusual sounds, odors, drips, warning lights, etc.
* Be aware of changes in engine performance and fluid levels and problems in handling, braking, steering or vibrations.
* Be prepared to describe any problems. Try to note when the problem occurred and whether it is constant or periodic.
* Carry a written list of the symptoms for the technician or service consultant.
* Don't suggest a repair; let the technician diagnose and recommend a remedy.
* Don't be embarrassed to request simple definitions.
* Don't rush the technician to make an on-the-spot diagnosis. Ask to be called and apprised of the problem, the fix and estimated costs before work begins.
* Be sure you understand shop policies regarding estimates, guarantees and acceptable methods of payment.
The non-profit National Institute for Automotive Service Excellence is an independent organization dedicated to improving the quality of automotive service and repair through the voluntary testing and certification of automotive technicians.
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