Nearly six million people report auto accidents each year, and traditionally, drivers are faced with managing the repairs process on their own.
However, industry data suggest that some are not fully satisfied with the resulting repairs. The GMAC Insurance SmartInspect service addresses this concern, working with customers throughout the entire repairs process to ensure complete satisfaction.
"Many insurers remove themselves from the claims process once the check has been issued for repairs, leaving drivers on their own to procure quality service," said George Hall, vice president of claims at GMAC Insurance Personal Lines.
"With SmartInspect, we follow through on our guarantee of proper repairs, because we really care about any customer concerns -; we're not just in the business of processing a check."
After an accident, customers can choose a repair shop within GMAC Insurance's premier direct repair network (if available in their area) to ensure the highest-quality repairs with a lifetime guarantee. However, they can specify the body shop of their choice.
Once repairs are complete, the SmartInspect service offers customers the opportunity for a qualified GMAC Insurance representative to re-inspect their vehicle.
If representatives identify situations where repairs were not completed as estimated on the front end, they will address the situation with the repair facility on behalf of the customer and resolve it accordingly.
For more information about GMAC Insurance Coverage and its collection of SmartServices, and to find a local independent insurance agent visit www.gmacinsurance.com.
