Here's how the process works:
• You can call or go online to report a claim-anytime of the day or night-and schedule an appointment to bring the vehicle to a nearby facility offering the concierge-level of claims service.
• In about 15 minutes, you're in a rental car (if included on your policy) with assurance that you'll receive updates from your claims representative.
• Your claims representative prepares a repair estimate and contacts an auto body shop that has met strict quality requirements. Progressive and the shop reach an agreement on the cost of the repairs and the shop transports the vehicle to the facility to begin repairs.
• When work is finished, the vehicle is returned to the insurance facility, where your claims representative and the body shop inspect the repairs.
• After the insurance company is satisfied with the repairs, you are called to pick up your car. You inspect the repairs and, if satisfied, drive off with a guarantee on those repairs for as long as you own the vehicle.
Throughout the process, you receive updates via phone or online.
For more information, visit www.progressive.com.