• Before taking the vehicle to a repair facility, write down the symptoms and any performance issues so important information is not overlooked or forgotten.
• Describe the symptoms to the technician. Explain what has been seen, smelled, heard and felt while driving the vehicle. For example, does it vibrate or pull to the left? Explain under what type of driving conditions the problem takes place and how long ago it started.
• When describing symptoms, refer to the driver side and passenger side of the vehicle rather than the right or left side.
• If the vehicle has been serviced recently, bring copies of the previous repair orders rather than trying to explain what work was done.
• Ask questions if the technician uses jargon you don't understand or if something is not thoroughly explained. Quality technicians will take the time to clearly explain the problem before offering a repair solution.
• Always read the repair order before signing it and authorizing any work. Look for specific instructions detailing the maintenance to be done, the problem to be corrected and the work to be performed. If the language is vague or unclear, ask that it be rewritten.
To help motorists get good repairs, AAA, the country's largest motoring and leisure travel organization, has more than 8,000 AAA Approved Auto Repair facilities across North America.
These shops must meet and maintain stringent quality standards for customer service, training, equipment and cleanliness. To find an approved repair facility near you, visit AAA.com/repair.
For a wealth of helpful information about cars, driving, auto repair, safety tips and much more, visit AAA.com.
